AWS Cloud Solutions Architect
4 weeks ago
VLink is seeking an experienced AWS Cloud Solutions Architect to join our team. As an AWS SME, you will play a critical role in optimizing and transitioning our contact center to Amazon Connect, focusing on solution design, configuration, and implementation.
Key Responsibilities:
Evaluating the current system and defining the optimal Amazon Connect architecture.
Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).
Configuring Amazon Connect for call flows, routing strategies, and customer interaction management.
Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.
Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS).
Overseeing the migration of contact center data and ensuring minimal disruption.
Providing technical support and post-go-live troubleshooting.
Training IT staff and contact center managers on Amazon Connect administration.
Requirements:
5+ years of experience with cloud-based technologies, preferably with AWS services such as Lambda, Lex, and Kinesis.
Proficiency in Java, Python, or AWS SDKs and strong problem-solving skills.
Experience working with business stakeholders in related industries and knowledge of Salesforce preferred.
Bachelor's degree in computer science or related field.
About VLink:
VLink is a digital technology services and consulting company headquartered in Connecticut. We have been solving complex business and IT challenges for our global clients since 2006. Our innovative team members are passionate about delivering exceptional results and driving business growth.
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