Front Desk Ambassador

11 hours ago


Portsmouth, Virginia, United States The Hotel Portsmouth Full time
Job Overview

We're seeking a skilled and professional front desk agent to deliver exceptional guest experiences at our boutique hotel in Portsmouth's Market Square district.

As a key member of our team, you'll be responsible for welcoming guests, managing their information, and providing excellent customer service to ensure a memorable stay with us.

Key Responsibilities:

  • Field customer complaints and resolve issues in a professional and courteous manner
  • Answer incoming calls and respond to guest inquiries regarding room bookings, rates, and amenities
  • Welcome, register, and check-out guests, providing keys and room numbers, and recording credit card information
  • Collaborate with housekeeping staff to ensure rooms are ready for new guests
  • Perform regular bookkeeping duties to maintain accurate guest information

Requirements:

  • Proficiency in Microsoft Office and reservation management systems
  • Experience in handling stressful situations and providing excellent customer service
  • High school diploma or equivalent required; 1+ year of hotel industry experience preferred

About Our Hotel:

Centrally located in the heart of Portsmouth, we offer a unique blend of grandeur and boutique charm. Our staff is dedicated to providing exceptional service and insider knowledge on the best local hotspots.


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