Hotel Front Desk Agent

2 weeks ago


Portsmouth, Virginia, United States The Hotel Portsmouth Full time
Hotel Front Desk Agent Job Description

We're seeking a professional and positive hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

Key Responsibilities:
  • Field customer complaints when necessary
  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
  • High school graduate, GED recipient, or equivalent
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1+ year of hotel industry experience or related job preferred


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