Hotel Operations Director

4 weeks ago


Palm Springs California, United States Jobs for Humanity Full time
General Manager

At Ace Hotel & Swim Club, we're seeking a seasoned General Manager to oversee the day-to-day operations of our 179-room hotel, spa, and resort. As a key member of our leadership team, you'll be responsible for maximizing profitability, guest satisfaction, and team member engagement.

Key Responsibilities:
  • Provide inspirational leadership to motivate and develop team members to contribute to the hotel's success.
  • Create a guest-responsive culture by addressing issues and ensuring guests receive value for their money.
  • Approve department budgets, define changes, and facilitate budget preparation for home office submission.
  • Lead weekly operations and morning stand-up meetings to ensure ongoing communication.
  • Review forecasts, labor reports, and productivity reports to drive business decisions.
  • Work closely with the team to ensure safety and security of staff and guests.
  • Direct hotel actions to maximize profitability, increase service levels, and improve team member satisfaction.
  • Ensure hotel compliance with Ace Group International LLC policies and procedures, as well as brand standards.
  • Oversee sales and marketing activity and results, participating in strategy meetings and efforts to secure business.
  • Lead staff/department heads to meet or exceed profit, service, and team member engagement goals.
  • Act as guest advocate to ensure top-level service consistent with Ace Hotel standards.
  • Facilitate hotel meetings, hire, supervise, coach, counsel, and conduct performance evaluations for department heads and key personnel.
  • Undertake regular internal inspections to ensure company assets are well maintained and protected.
  • Work with the Revenue Manager to maximize hotel performance.
  • Conduct annual performance reviews, setting objectives and expectations against departmental balanced scorecard targets.
  • Ensure hotel policies are administered fairly and consistently, and incidents are investigated and documented properly.
SUPPORTING FUNCTIONS:
  • Develop the skills and abilities of direct reports.
  • Monitor high-potential department heads and team member activity and ensure their growth within the company.
  • Communicate with hotel owners regarding results and aligning strategic plans for the future development of their hotel.
  • Communicate with corporate departments regarding implementing standards, procedures, and policies.
  • Attend industry meetings and participate in industry organizations.
  • Participate in and maintain active community relations.
  • Participate in and ensure the hotel maintains active college relations.
  • Participate in corporate activities and meetings, as requested.
  • Travel on behalf of their respective Ace Hotel property.
  • Input and retrieve information from computer systems for file maintenance, correspondence, and preparation of forecasts.


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