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Contracts Manager

2 months ago


Cambridge, Massachusetts, United States Cartwheel Full time

About the Role

We are seeking a highly skilled Contract Manager to join our team at Cartwheel. As a key member of our revenue team, you will be responsible for managing the end-to-end contracting lifecycle with school districts, project managing RFPs and grants, and developing internal systems and processes to scale our contracting cycles.

Key Responsibilities

  • Subscription Cycle Management
    • Oversee the entire lifecycle of customer contracts from initial request through contract execution, renewal, and/or churn.
    • Document and maintain accurate customer contract details in CRM, Cartwheel Portal, and knowledge base.
    • Review customer contracts to ensure compliance with company policy, legal requirements, and risk mitigation.
    • Support negotiations on customer contracts and contract performance.
    • Coordinate contract renewals, extensions, or terminations, including contract review and approval.
    • Track and regularly report on the status of contracts.
  • RFP and Grant Project Management
    • Project manage RFP and Grant responses, including gathering cross-functional input, compiling responses, and editing to put Cartwheel in the best position to win.
    • Ensure RFPs include accurate terms and conditions, pricing, and service level agreements and comply with company policies, legal requirements, and risk mitigation strategies.
    • Track RFPs related to student mental health and collaborate with the Head of Sales on high-potential opportunities.
    • Develop a repository of templates and standard responses to streamline the RFP process.
  • Develop Systems and Processes to Scale
    • Implement best practices for managing contracts, RFPs, and grants.
    • Develop recommendations on how to scale our contracting, RFP, and grant processes.
    • Establish scalable systems and processes for managing our subscription lifecycle.
    • Stay up to speed on industry trends, best practices, and regulatory requirements.

Requirements

  • At least 5 years of experience in a similar role and industry (contract management, subscription lifecycle management, RFP management, deal desk management).
  • Experience in contract negotiation, maintaining and improving contract-management processes and recordkeeping, supporting renewals, project managing RFP processes, or similar responsibilities.
  • Skilled in managing the contracting process and coordinating with legal and business offices.
  • Effective project manager, able to handle multiple priorities, weigh tradeoffs, and communicate progress and needs to the team.
  • Ability to analyze complex contracts, identify risks and opportunities, and negotiate favorable terms and conditions as needed.
  • Adept at building relationships with diverse stakeholders and influencing without authority.
  • Excellent written and verbal communication skills, strong attention to detail, and commitment to quality.
  • Proficient in Google Suite, Salesforce, and contract management tools.
  • Capable of working both independently and collaboratively in a fast-paced startup environment.
  • Dedicated to serving the education community and supporting their goals through innovative solutions.

Preferred Qualifications

  • Experience in K-12 education technology.
  • Knowledge of funding sources and grant opportunities specific to education.
  • Familiarity with legal and regulatory aspects of contracting and grant management.
  • Familiarity with HIPAA and FERPA data privacy regulations.

About Cartwheel

Cartwheel is a mission-driven company dedicated to providing innovative solutions to support the education community. We offer a dynamic work environment, competitive compensation, and opportunities for professional growth and development.