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Contracts Manager
2 months ago
About the Role
We are seeking a highly skilled Contract Manager to join our team at Cartwheel. As a key member of our revenue team, you will be responsible for managing the end-to-end contracting lifecycle with school districts, project managing RFPs and grants, and developing internal systems and processes to scale our contracting cycles.
Key Responsibilities
- Subscription Cycle Management
- Oversee the entire lifecycle of customer contracts from initial request through contract execution, renewal, and/or churn.
- Document and maintain accurate customer contract details in CRM, Cartwheel Portal, and knowledge base.
- Review customer contracts to ensure compliance with company policy, legal requirements, and risk mitigation.
- Support negotiations on customer contracts and contract performance.
- Coordinate contract renewals, extensions, or terminations, including contract review and approval.
- Track and regularly report on the status of contracts.
- RFP and Grant Project Management
- Project manage RFP and Grant responses, including gathering cross-functional input, compiling responses, and editing to put Cartwheel in the best position to win.
- Ensure RFPs include accurate terms and conditions, pricing, and service level agreements and comply with company policies, legal requirements, and risk mitigation strategies.
- Track RFPs related to student mental health and collaborate with the Head of Sales on high-potential opportunities.
- Develop a repository of templates and standard responses to streamline the RFP process.
- Develop Systems and Processes to Scale
- Implement best practices for managing contracts, RFPs, and grants.
- Develop recommendations on how to scale our contracting, RFP, and grant processes.
- Establish scalable systems and processes for managing our subscription lifecycle.
- Stay up to speed on industry trends, best practices, and regulatory requirements.
Requirements
- At least 5 years of experience in a similar role and industry (contract management, subscription lifecycle management, RFP management, deal desk management).
- Experience in contract negotiation, maintaining and improving contract-management processes and recordkeeping, supporting renewals, project managing RFP processes, or similar responsibilities.
- Skilled in managing the contracting process and coordinating with legal and business offices.
- Effective project manager, able to handle multiple priorities, weigh tradeoffs, and communicate progress and needs to the team.
- Ability to analyze complex contracts, identify risks and opportunities, and negotiate favorable terms and conditions as needed.
- Adept at building relationships with diverse stakeholders and influencing without authority.
- Excellent written and verbal communication skills, strong attention to detail, and commitment to quality.
- Proficient in Google Suite, Salesforce, and contract management tools.
- Capable of working both independently and collaboratively in a fast-paced startup environment.
- Dedicated to serving the education community and supporting their goals through innovative solutions.
Preferred Qualifications
- Experience in K-12 education technology.
- Knowledge of funding sources and grant opportunities specific to education.
- Familiarity with legal and regulatory aspects of contracting and grant management.
- Familiarity with HIPAA and FERPA data privacy regulations.
About Cartwheel
Cartwheel is a mission-driven company dedicated to providing innovative solutions to support the education community. We offer a dynamic work environment, competitive compensation, and opportunities for professional growth and development.