Healthcare Collections and Follow-up Representative

2 months ago


Chattanooga, Tennessee, United States Erlanger Health System Full time

Job Summary:

The Patient Account Technician/Collections and Follow-up is a critical role within the Erlanger Health System, responsible for working assigned accounts to ensure timely and accurate payment. This position requires strong communication and organizational skills, with a focus on resolving collection issues and maintaining a professional demeanor.

Key Responsibilities:

  • Determine if accounts have been received by insurance companies and verify payment according to contract or DRG
  • Identify and resolve processing problems, including rebilling and adjustments
  • Communicate with patients to arrange payment or review for charity
  • Meet productivity requirements and work with supervisors to resolve issues
  • Perform other duties as assigned by management

Requirements:

  • High School graduate or equivalent
  • One to three years of industry or administrative experience preferred
  • Collections Patient Account Representative Certification (CPAR) preferred

Working Conditions:

This role requires strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. The Patient Account Technician/Collections and Follow-up will work closely with the Payer Coordinator, Supervisors, and Managers to ensure accurate and timely payment of patient accounts.



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