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Office Service Representative II

2 months ago

Boston, Massachusetts, United States Canon U.S.A., Inc. Full time
Job Title: Office Service Representative II

At Canon U.S.A., Inc., we are seeking a highly skilled and detail-oriented Office Service Representative II to join our team. This role is responsible for providing exceptional customer service and ensuring the smooth operation of our mailroom and office services.

Responsibilities:
  • Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames
  • Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
  • Package and process outgoing overnight items, i.e., Federal Express, UPS, etc., to meet client and vendor deadlines
  • Log and deliver incoming overnight packages within established time frames
  • Log outgoing and incoming items as required and review for accuracy and completeness
  • Organize and distribute supplies to client employees as detailed in job requests
  • Verify and log orders upon delivery
  • Monitor inventory of copy supplies, stock paper, and toner and keep the supply area neat
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
  • Estimate runtime on small to medium photocopy jobs
  • Check all copies produced for quality and accuracy
  • Produce bound copies of work when requested
  • Deliver and pick up copy jobs
  • May provide minor maintenance of photocopy machines
  • Operate facsimile machines; send and receive facsimiles
  • Keep complete and accurate logs of incoming and outgoing facsimiles
  • Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
  • Prepare monthly production and volume reports to measure productivity and prepare billing charges
  • Perform other administrative duties as needed
Qualifications:
  • High school diploma or equivalent
  • 5+ years' experience working in a mailroom or professional office environment
  • Thorough knowledge of all metering, weighting, logging, and other shipping procedures
  • Proficiency in computer skills
  • Ability to perform complex functions of various equipment and systems without guidance from a supervisor
  • Excellent customer service, professional attitude, and appearance are a must
  • Ability to work overtime and meet deadlines
What We Offer:
  • Competitive pay and benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide