Customer Service Representative

1 month ago


Boston, Massachusetts, United States Professional Staffing Group Full time
About the Opportunity

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. This role involves working with pharmacies and doctor's offices to verify patient information and ensure accurate data entry.

Responsibilities
  • Receive and process inbound faxes from providers
  • Verify and complete missing prescription information
  • Enter data accurately into the database
  • Handle inbound calls for prescription details
  • Potentially assist in training new associates
  • Undertake ad hoc projects as assigned
Requirements
  • At least 6 months of experience in a call center environment
  • Demonstrated proficiency in data entry or related positions
  • Capability to maintain a private and quiet remote workspace
  • Reliable access to a strong and stable hard-wired internet connection
  • Strong computer skills, including database navigation and multitasking
  • Effective communication skills to clearly articulate computer-related experience
What We Offer

We offer a competitive hourly rate of $18-19 and a mostly remote work opportunity. The first 4 weeks of training will be on-site in our Hingham office, followed by a once-per-month on-site requirement. Only candidates currently living in Massachusetts will be considered, per company policy.



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