Customer Service Representative

4 days ago


Hazel Crest, Illinois, United States Lift Solutions Holdings, LLC Full time

**Job Summary**

Lift Solutions Holdings, LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Develop in-depth knowledge of our product line and services to effectively address customer inquiries and concerns.
  • Respond to incoming calls and emails in a timely and professional manner, providing accurate and helpful information to customers.
  • Deliver outstanding customer experiences through every interaction, including day-to-day communication with customers, sales teams, and distributors.
  • Process customer orders, maintain order files, and ensure timely invoicing and follow-up.
  • Resolve customer complaints and issues by clarifying problems, researching solutions, and implementing effective resolutions.
  • Collaborate with the outside sales team to generate quotes, review proposals, and negotiate with suppliers.
  • Process customer returns, changes, and other requests in a timely and efficient manner.

Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • 1-3 years of customer service experience, with a strong background in inside sales or counter sales.
  • Excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and accuracy, with the ability to maintain confidentiality and handle sensitive information.
  • Proficiency in computer software and systems, with the ability to learn new technologies quickly.


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