Customer Service Representative

4 days ago


Hazel Crest, Illinois, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our center, you will be responsible for providing exceptional customer service to donors, ensuring a safe and efficient pheresis process, and maintaining a clean and organized work environment.

Key Responsibilities
  • Donor Support: Prepare donors for the pheresis process, ensure their comfort and safety throughout the process, and provide clear instructions and guidance as needed.
  • Equipment Maintenance: Monitor and maintain the autopheresis machine, report any issues or malfunctions to the appropriate personnel, and perform routine cleaning and disinfection tasks.
  • Data Entry: Accurately record donor data, including demographic information, medical history, and pheresis process details, in our electronic donor information management system.
  • Communication: Effectively communicate with donors, colleagues, and supervisors to ensure a smooth and efficient workflow.
  • Quality Control: Maintain a clean and organized work environment, adhere to all health and safety protocols, and report any incidents or concerns to the appropriate personnel.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of three (3) months' work experience, preferably in a medical or health provider environment.
  • Skills: Basic math calculations, ability to understand and follow instructions, and strong communication and interpersonal skills.
  • Physical Demands: Ability to stand for long periods, lift up to 25 pounds, and work in a fast-paced environment.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for overtime pay.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance, and 401(k) retirement plan.
  • Professional Development: Opportunities for career growth and professional development within the company.


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