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Customer Service Ambassador

2 months ago

Grove City, Ohio, United States Guest Worldwide Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Guest Worldwide. As a key member of our sales support team, you will play a vital role in providing exceptional customer service and support to our Territory Managers and customers.

Key Responsibilities
  • Provide timely and effective support to customers and Territory Managers with sales-related inquiries and issues.
  • Utilize strong communication and interpersonal skills to build strong relationships with customers and internal stakeholders.
  • Work closely with internal teams to resolve customer complaints and concerns in a professional and timely manner.
  • Assist with inventory management, shipping procedures, and product line specifications to ensure seamless customer experiences.
  • Develop and maintain a thorough understanding of our product offerings and services to provide accurate and informed support to customers.
Requirements
  • 2+ years of customer service experience, with a strong background in sales support and inventory management.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Proficient in MS Windows and Office, with experience in maintaining customer databases and internet navigation.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the industry.