Customer Service Representative
4 days ago
Palmer-Donavin is a leading distributor of building materials and fabrication services, with a strong presence in the Midwest and Southeast regions. As an employee-owned company, we prioritize a culture of high performance and employee engagement.
Professional GrowthWe believe in delivering more than just a job. At Palmer-Donavin, we invest in our employees' professional development through robust training programs, continuing education, and career advancement opportunities. Our management team is comprised of employees who have grown through the organization, demonstrating our commitment to employee growth and success.
Customer Service Representative RoleWe are seeking a highly motivated and customer-focused individual to join our inside sales team. As a Customer Service Representative, you will be the primary point of contact for customers in a wholesale business-to-business environment. Your responsibilities will include answering customer questions, processing orders, and resolving any issues that may arise.
Responsibilities- Provide exceptional customer service and support to customers in a wholesale business-to-business environment
- Process customer orders and respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and issues in a fair and efficient manner
- Upsell and suggest related products or services to customers
- Collaborate with the outside sales team to ensure seamless customer service and support
- High school diploma or equivalent certification
- College courses or equivalent training and experience (a plus)
- Previous sales and/or customer service experience (a plus)
- Excellent time management and organizational skills
- General knowledge of Microsoft Word, Outlook, and Excel
- Customer Focus
- Building Trust
- Communication
- Sense of Ownership
Palmer-Donavin is an equal opportunity employer and operates a drug-free workplace. We participate in E-Verify and are committed to providing a safe and inclusive work environment for all employees.
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