Order Fulfillment Coordinator

3 weeks ago


Piscataway, New Jersey, United States Elgen Staffing Full time
Job Description

Elgen Staffing is seeking an experienced Customer Service Representative to join our team in a nationwide manufacturer of precision plastics. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction by processing orders, preparing correspondence, and fulfilling customer needs.

Key Responsibilities:

  • Process orders and prepare correspondence to ensure timely and accurate delivery of products to customers.
  • Communicate with customers to resolve issues and provide solutions to meet their needs.
  • Work closely with production and shipping departments to ensure a high level of customer service and plant efficiency.
  • Monitor and maintain finished goods inventory, hold for release accounts, and stock inventory.
  • Process RMA's and review customer complaints to ensure prompt resolution.
  • Perform daily processing of multiple order types to Finished Goods, Hold for Release, Stock, freight, minimum quantity and protocol policies.
  • Stay up-to-date with all plant and company policies, price lists, pricing procedures, terms of sale, and technical information about products.
  • Collaborate with planning to ensure accurate schedule dates and communicate customer needs to production.
  • Work closely with Operations and Shipping Departments to ensure a high level of customer service and plant efficiency.

Key Requirements:

  • Minimum 2 to 5 years of experience in customer service and sales.
  • Ability to perform basic math functions.
  • Fact-based decision analysis and sales forecasting.
  • Continuous process improvement and customer service process-driven approach.
  • Working knowledge of external customer requirements and expectations.
  • Organizational skills and ability to work in a team environment.


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