Order Fulfillment Coordinator
3 weeks ago
Elgen Staffing is seeking an experienced Customer Service Representative to join our team in a nationwide manufacturer of precision plastics. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction by processing orders, preparing correspondence, and fulfilling customer needs.
Key Responsibilities:
- Process orders and prepare correspondence to ensure timely and accurate delivery of products to customers.
- Communicate with customers to resolve issues and provide solutions to meet their needs.
- Work closely with production and shipping departments to ensure a high level of customer service and plant efficiency.
- Monitor and maintain finished goods inventory, hold for release accounts, and stock inventory.
- Process RMA's and review customer complaints to ensure prompt resolution.
- Perform daily processing of multiple order types to Finished Goods, Hold for Release, Stock, freight, minimum quantity and protocol policies.
- Stay up-to-date with all plant and company policies, price lists, pricing procedures, terms of sale, and technical information about products.
- Collaborate with planning to ensure accurate schedule dates and communicate customer needs to production.
- Work closely with Operations and Shipping Departments to ensure a high level of customer service and plant efficiency.
Key Requirements:
- Minimum 2 to 5 years of experience in customer service and sales.
- Ability to perform basic math functions.
- Fact-based decision analysis and sales forecasting.
- Continuous process improvement and customer service process-driven approach.
- Working knowledge of external customer requirements and expectations.
- Organizational skills and ability to work in a team environment.
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