Customer Service Team Lead
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Robertet, a world-renowned innovator in scent and taste. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate communication, and driving business growth through proactive communication and data management.
Key Responsibilities- Customer Service: Provide timely, accurate, and effective proactive communication to internal and external customers, ensuring customer satisfaction and loyalty.
- Data Management: Collect, organize, and maintain customer data in Oracle and ancillary systems, ensuring data integrity and governance.
- Order Management: Manage and preserve customer master data, ensuring accurate order processing and fulfillment.
- Communication: Act as a liaison between account managers, customers, and internal departments, coordinating ship dates, quantities, special instructions, credit requests, product returns, and adjustments.
- Process Improvement: Drive best practice process improvements, analyzing data and soliciting feedback to enhance customer service and data management.
- Education: Bachelor's degree
- Experience: 5 years customer service and training experience in the flavor/pharmaceutical industry
- Skills: Excellent interpersonal, relationship management, communication skills, knowledge of relevant computer applications, including Oracle, numeric, oral, and written language applications, product knowledge, problem analysis and problem-solving, strong system and data insight, adaptability, initiative, and stress tolerance.
The performance of this position may occasionally require exposure to manufacturing areas, where under certain areas require the use of personal protective equipment such as safety glasses with side shields, hair nets, and mandatory hearing protection.
Physical DemandsIndividuals may need to walk, sit, stand, and climb stairs frequently throughout the workday. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files.
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Customer Service Team Lead
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Customer Service Team Lead
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Piscataway, New Jersey, United States Robertet Full timeJob Title: Customer Service Team LeadRobertet is a world-renowned innovator in scent and taste with a global reach represented in over 50 countries, 14 manufacturing sites on 3 continents, 3 R&D innovation centers and 12 creative centers.We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our...
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