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Customer Service Team Lead

2 months ago

Piscataway, New Jersey, United States Robertet Full time
Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team at Robertet. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and driving process improvements to enhance the overall customer experience.

Key Responsibilities
  • Process and manage customer orders from receipt to delivery, ensuring timely and accurate fulfillment.
  • Communicate proactively with internal teams and customers to resolve issues and provide updates on order status.
  • Collect and maintain accurate customer data, including order history and preferences.
  • Implement and enforce policies and procedures for data collection and maintenance.
  • Work closely with the Logistics Department to ensure seamless order fulfillment and customer satisfaction.
  • Provide training and support to junior team members to ensure consistent high-quality service.
  • Identify and implement process improvements to enhance customer satisfaction and efficiency.
Requirements
  • Bachelor's degree in a related field.
  • 5+ years of customer service experience, preferably in the flavor/pharmaceutical industry.
  • Advanced knowledge of Microsoft Office, including Excel.
  • Experience with ERP systems, preferably Oracle.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
Work Environment

The Customer Service Team Lead will work in a dynamic and collaborative environment, with opportunities for growth and professional development. The ideal candidate will be a team player with a strong customer focus and a passion for delivering exceptional service.