Client Support Specialist

2 weeks ago

Woodbridge, New Jersey, United States Walkerind Full time

SHARE THIS JOB: Client Support Specialist (Contract)

Company: Walker Environmental

Location: Remote

Type: Contract

Description: If you are passionate about customer service, Walker Environmental could be the right fit for you.

About Walker Environmental:

Walker Environmental, a division of Walker Industries, is a prominent player in resource recovery and waste management. The organization operates various facilities including landfills, waste transfer stations, biosolids processing plants, composting sites, and renewable energy projects across Canada. Our product lines, developed from the recovery of resources often deemed waste, include N-Rich, All Treat Farms, and Gro-Bark.

Position Overview:

We are currently in search of a motivated individual who demonstrates:

  • Excellent communication abilities
  • Extensive customer service experience in a call center setting
  • Strong proficiency in computer applications

As a vital member of our logistics team, you will provide essential customer service support to our clients in the food sector across Canada. We offer a thorough training program designed to enhance your efficiency and effectiveness.

Key Responsibilities:

Your primary objective as a Client Support Specialist will be to ensure cost-effective routing. Specifically, you will:

  • Coordinate drivers and vehicles for routine and urgent service requests
  • Respond to customer inquiries regarding their accounts, schedules, and services
  • Follow up with clients requiring additional information or assistance, ensuring their needs are met

The most successful client support specialists are organized and detail-oriented, capable of devising complex dispatch plans efficiently. They are dedicated problem-solvers, committed to following through with customers until their satisfaction is achieved. Additionally, they possess a people-oriented approach, thriving on helping customers and colleagues succeed.

With a positive attitude and a willingness to learn, you will find numerous opportunities to develop skills and advance your career at Walker Environmental.

Qualifications:

The following qualifications will enhance your candidacy:

  • Bilingual (English and French) is an asset
  • Experience in a customer service role
  • Exceptional telephone etiquette and active listening skills
  • Experience in scheduling, routing, and dispatching is highly preferred
  • Proficient in computer navigation and typing skills

Working at Walker Industries:

Founded in 1887, we take pride in being a fifth-generation, family-owned Canadian enterprise. Our diverse group of companies encompasses aggregates, paving & construction, emulsions, and environmental waste & recycling solutions. We are recognized for our commitment to philanthropy and exceptional service to our customers and communities.

We are also proud of our growth, serving an increasing number of customers and providing more job opportunities across Canada and the United States.

Our dedication to environmental stewardship involves transforming waste into valuable products and energy while adhering to the highest disposal standards.

We utilize cutting-edge tools and technology to serve our customers effectively and ensure the safety of our employees.

Moreover, we foster a people-first culture where every team member has a voice.

How to Apply:

Our online application process allows you to present yourself as a complete candidate, not just a resume. The application will evaluate your qualifications, personality traits, and workplace preferences, taking approximately 10 to 15 minutes to complete. After submission, you will receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified individuals to apply. If accommodations are needed during the recruitment process, please reach out to us through the application.

We look forward to reviewing applications and appreciate your interest in joining our team.

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