Bilingual Support Specialist

2 weeks ago


Woodbridge, New Jersey, United States TEKsystems Full time
Job Overview

We are looking for a Bilingual Support Specialist to join our dynamic team at a leading organization.

  • Responsible for managing a high volume of incoming calls related to service inquiries and customer support.
  • Handling customer requests regarding service maintenance and resolving issues effectively.
  • Accurately documenting all interactions in the internal tracking system.
  • Coordinating with service technicians to ensure timely responses to customer needs.
  • Demonstrating strong multitasking abilities while engaging with customers and utilizing computer systems.

Required Skills & Qualifications:

Minimum of 2 years of experience in customer service, ideally within a call center environment.

Proficient in computer applications, customer service protocols, and call documentation.

Experience with MS Excel for data management and processing payment information.

Fluency in Spanish is essential.

About TEKsystems:

We are partners in transformation, assisting clients in harnessing innovative ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.

We are an equal opportunity employer and welcome applications from all individuals without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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