Application Support Engineering Lead Specialist

2 weeks ago

Irving, Texas, United States Citigroup Inc Full time
Job Title: Application Support Engineering Lead Specialist

We are seeking a highly skilled technical lead to join our team as an Application Support Engineering Lead Specialist. This role will be responsible for providing technical expertise and oversight across systems and applications, leveraging skills across multiple support areas.

Responsibilities:
  • Provide technical hands-on investigation and oversight across systems and applications.
  • Leverage skills across multiple support areas to ensure seamless delivery of services.
  • Work closely with senior business heads to provide a holistic view of the production environment.
  • Provide guidance on feedback reviews with development managers to ensure outstanding issues are tracked to closure.
  • Perform controlled resolution of incidents and problems, including prioritization and escalation to relevant groups when appropriate.
  • Consult with primary clients of the application to understand strategic objectives.
  • Requires awareness of audit and compliance-related issues.
  • Contributes to the formulation of strategies for application support and other functional areas.
  • Champion stability initiatives to enable application high availability.
  • Ability to handle incidents, problems, and change at a global enterprise level.
  • Responsible for delivery of end results and shares responsibility for budget management.
  • Manages customer satisfaction requirements of operational procedures.
  • Exhibits sound and comprehensive communication and diplomacy skills.
  • Focus on people development and deputize for the regional support manager.
  • Perform other duties and functions as assigned.
Qualifications:
  • Essential Technical Skills:
    • Experience writing Linux Shell scripts.
    • Good technical knowledge of Cloudera stack, Kafka, Spark, Hive, HBase, Sqoop, Talend, Couchbase.
    • Good technical knowledge of Oracle 1G, SQL, MS SQL Server.
    • Good technical skills in Java, JSON, and API.
    • Familiarity with ITIL process, ServiceNow, ITRS monitoring, and Splunk tools.
    • Technical understanding of IBM WebSphere and TIBCO.
    • Knowledge of MicroStrategy and Tableau.
    • Knowledge of NDM, SFTP, MQ, and TIBCO EMS.
    • Autosys or relevant batching tools.
    • Experience on Cloud computing and migrating applications to ECS containers.
    • Experience on GitHub, TeamCity, Maven, CHEF, or Ansible, Jenkins.
  • Practical problem-solving and strategic thinking skills.
  • Service-oriented attitude.
  • Ability to work in a fast-paced environment.
  • Proficient using basic technical tools and systems.
  • Good interpersonal and communication skills.
Additional Qualifications:
  • 8+ years of experience in an Apps Support role would be an added advantage.
  • Highly assertive communications skills, commanding personality.
  • Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication.
  • Experience with application support would be an added advantage.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to plan and organize workload.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Ability to communicate appropriately to relevant stakeholders.
Education:
  • Bachelor's/University degree, Master's degree preferred.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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