Production Support Engineer

6 days ago


Irving, Texas, United States Rose International Full time
Job Title: Production Support Engineer

We are seeking a highly skilled Production Support Engineer to join our team at Rose International. As a Production Support Engineer, you will be responsible for providing Level 2 Production Support on our Risk Application used by Credit Risk and Market Risk.

Key Responsibilities:
  • Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
  • Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk
  • Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes
  • Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups
  • Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
  • Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems
  • Provide Overnight/weekend or when required support for the applications on a rotational basis
Requirements:
  • 3+ years of Level 2/3 Production Support with strong debugging and analytical skills
  • 1+ years of experience supporting large financial services firm
  • 3+ years in Sybase, Oracle, Unix shell scripting / SQL and writing scripts and database queries
  • 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
  • 1+ years experience monitoring batches and meeting SLAs
  • Incident Management tools like ServiceNow
  • Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support
  • Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management
Preferred Qualifications:
  • Experience with MongoDB
  • Strong knowledge of Microsoft and Linux operating systems
  • Knowledge Core Java [beneficial], Perl [beneficial]

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.



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