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Client Services Liaison

2 months ago

Nashville, Tennessee, United States Engage8 Solutions Full time
Job Description

Are you a skilled communicator with a passion for delivering exceptional customer experiences?

Do you thrive in fast-paced environments and enjoy working collaboratively with cross-functional teams?

Engage8 Solutions is seeking a highly motivated Client Services Associate to join our team and provide direct customer service strategies for a renowned client in the telecommunications industry.

Key Responsibilities:

  • Client Experience: Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values.
  • Product Knowledge: Apply knowledge of products and services to successfully process tasks and requests to meet client expectations.
  • Collaboration: Work cross-functionally with the Client Services Associate and Quality Assurance teams to evaluate and execute industry-leading client experiences.
  • Project Management: Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline.
  • Reporting: Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives.
  • Client Communication: Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention.
  • Process Management: Ensure that all standard operating procedures are successfully executed and maintained by all Client Services Associate team members.

Requirements:

  • Bachelor's degree from an accredited college or university preferred but not required.
  • 2-4 years of experience working in the business sphere in a client-facing role.
  • Team player able to work effectively and collaboratively to meet goals and client deadlines.
  • Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly.
  • Thrive in a fast-paced, entrepreneurial environment.
  • Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team.