Customer Support Specialist

3 days ago

Lehi, Utah, United States Rinsed Full time
{"title": "Customer Support Specialist", "description": "About the Role

We are seeking a detail-oriented and self-motivated Customer Support Specialist to join our team at Rinsed. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting product issues, and collaborating with our Customer Success and Engineering teams to ensure a seamless customer experience.

Key Responsibilities
  • Communicate directly with customers to answer questions and address issues through various channels.
  • Troubleshoot product issues and bugs from start to finish.
  • Help customers achieve their goals by directing them to best practices and answering product questions.
  • Prioritize and manage your backlog of tickets, staying on top of responsibilities.
  • Gather product feedback and share it with the engineering team.
  • Triage and troubleshoot at-risk accounts and manage escalations as needed.
  • Continuously evaluate and identify opportunities for process improvements that positively impact customers' experience.
About You

We are looking for a driven, detail-oriented, and team-player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You should be passionate about learning and growing in a fast-paced environment.

You bring the following experience and expertise:

  • A Bachelor's degree or equivalent work experience, with 0-1+ years of experience working in support or other service-oriented customer-facing roles.
  • Strong time management and prioritization skills.
  • Proven experience and success in ambiguous situations.
  • Superb communication (both written and verbal) skills.
  • Experience in managing issues through the end-to-end support lifecycle.
What We Offer

By joining Rinsed as a Customer Support Specialist, you will have the opportunity to make a significant impact on our customers' experience. You will work closely with our founders and leadership team to drive Customer Success strategy and execute key initiatives.

We offer a competitive salary and benefits package, including unlimited PTO, health, dental, and vision insurance, and more.

", "lang_code": "en"}

  • Customer Support Specialist

    2 weeks ago

    Lehi, Utah, United States Verisk Analytics Full time

    Job Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Verisk Analytics. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers via various communication channels.Key Responsibilities:Provide timely and effective technical support to customers via phone,...

  • Customer Support Specialist

    3 days ago

    Lehi, Utah, United States Rinsed Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Rinsed. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting product issues, and collaborating with our engineering team to resolve complex problems.ResponsibilitiesCommunicate...

  • Customer Support Specialist

    4 days ago

    Lehi, Utah, United States Pure Storage Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Pure Storage. As a key member of our support team, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesCoordinate all inbound technical support inquiries from customers, partners,...

  • Customer Support Specialist

    4 days ago

    Lehi, Utah, United States Rinsed Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Rinsed. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting product issues, and collaborating with our engineering team to resolve complex problems.ResponsibilitiesCommunicate...

  • Customer Support Specialist

    2 weeks ago

    Lehi, Utah, United States Verisk Analytics Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Verisk Analytics. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers via various communication channels.Key ResponsibilitiesTechnical Support: Provide timely and effective...

  • Customer Support Specialist

    2 weeks ago

    Lehi, Utah, United States Technology Search Group Full time

    Job Summary:Technology Search Group is seeking a highly motivated and organized Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer support and internal orchestration of company processes.About the Role:The ideal candidate will have some experience with affiliate...

  • Customer Support Specialist III

    3 weeks ago

    Lehi, Utah, United States Insurance Services Office Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist III to join our team at Insurance Services Office. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and accurate support to clients via phone and chatManage...

  • Customer Support Specialist, Insurance

    6 days ago

    Lehi, Utah, United States Dentsply Sirona Full time

    About the RoleWe are seeking a highly skilled Insurance Eligibility Specialist to join our team at Dentsply Sirona. As a key member of our customer support team, you will play a critical role in ensuring that our customers receive accurate and timely information about their insurance coverage.Key ResponsibilitiesVerify customer insurance information to...

  • Bilingual Customer Support Specialist

    4 weeks ago

    Lehi, Utah, United States Xyngular Full time

    Position OverviewSpanish-Speaking Customer Support SpecialistAbout UsXyngular is a Utah-based organization dedicated to health and wellness solutions, particularly in weight management. Known for fostering a supportive workplace and prioritizing employee well-being, Xyngular emphasizes the importance of strong interpersonal relationships and a thriving work...

  • Customer Support Specialist

    4 weeks ago

    Lehi, Utah, United States Weave Full time

    Job OverviewAt Weave, our customer support team is essential for ensuring customer loyalty. Our representatives are dedicated to addressing every aspect of our clients' needs, resolving issues efficiently while maintaining a high level of satisfaction. Our support team approaches each interaction with a personalized touch and undergoes comprehensive training...

  • Customer Support Specialist

    2 weeks ago

    Lehi, Utah, United States JobNimbus Full time

    **Job Summary**JobNimbus is seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing world-class technical support and training to our users and internal departments.**Key Responsibilities**• Resolve 70 tickets a week through phone call, chat, and email• Work...

  • Customer Support Specialist

    3 weeks ago

    Lehi, Utah, United States Cycle Company, LLC Full time

    **About Us**Cycle Company, LLC is a leading manufacturer of premium eBicycles that combines intelligent design and advanced technology to create a unique riding experience.**Job Summary**We are seeking a highly skilled Customer Support Representative to join our team. As the first point of contact for our customers, you will be responsible for providing...

  • Customer Support Expert

    2 weeks ago

    Lehi, Utah, United States Route App, Inc. Full time

    About Route App, Inc.Route App, Inc. is a rapidly growing e-commerce marketplace that connects consumers and brands through a unique platform. Our mission is to provide a seamless and enjoyable shopping experience for our customers, while empowering our merchants with the tools they need to succeed.Job SummaryWe are seeking a highly motivated and...

  • Technical Support Specialist

    1 week ago

    Lehi, Utah, United States Technology Search Group, Inc. Full time

    About the Job**Technical Support Specialist**We are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group, Inc. This role is responsible for providing exceptional customer support and internal orchestration of company processes related to the LinkTrust Affiliate Marketing Platform.**Key Responsibilities:**•...

  • Technical Support Specialist

    1 week ago

    Lehi, Utah, United States Technology Search Group Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group. As a key member of our operations team, you will be responsible for providing exceptional customer support and internal orchestration of company processes.Key Responsibilities:Provide timely and effective support...

  • Customer Support Expert

    2 weeks ago

    Lehi, Utah, United States Route App, Inc. Full time

    About Route App, Inc.Route App, Inc. is a rapidly growing e-commerce marketplace that connects consumers and brands through a unique platform. Our mission is to provide a seamless and enjoyable shopping experience for our customers, while empowering our merchants with the tools they need to succeed.Job SummaryWe are seeking a highly motivated and...

  • Client Support Specialist

    4 weeks ago

    Lehi, Utah, United States 1-800-Plumber + Air of Salt Lake City Full time

    Customer Support Specialist Job Overview1-800-Plumber + Air is on the lookout for a committed professional to manage office operations and coordinate technician dispatch. This position entails responding to customer inquiries, organizing technician schedules, performing basic financial tasks, and other administrative duties. Proficiency in computer...

  • Healthcare Support Specialist

    2 weeks ago

    Lehi, Utah, United States Serenity Healthcare, LLC Full time

    About the RoleWe are seeking a highly motivated and compassionate Healthcare Support Specialist to join our team at Serenity Healthcare, LLC. As a key member of our customer service team, you will play a vital role in connecting patients with life-saving treatments and providing exceptional support throughout their journey.ResponsibilitiesConnect with...

  • IT Support Specialist

    2 weeks ago

    Lehi, Utah, United States IXOPAY Full time

    About IXOPAYIXOPAY is a leading provider of payment optimization solutions, dedicated to securing and optimizing payments for global commerce. Our mission is to deliver a comprehensive platform that optimizes payment transactions and protects payment data.Our VisionWe believe that payments are a strategic function, and our platform is designed to give...

  • Client Support Specialist

    4 weeks ago

    Lehi, Utah, United States Pestie Full time

    Join Our Team as a Client Support Specialist at PestieWe are excited to welcome enthusiastic individuals to our vibrant client support team at Pestie. We are currently on the lookout for committed full-time professionals to enhance our operations.At Pestie, we believe that work should be enjoyable. Our workplace offers a lively atmosphere complete with...