Customer Support Specialist

1 week ago


Lehi, Utah, United States JobNimbus Full time

**Job Summary**

JobNimbus is seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing world-class technical support and training to our users and internal departments.

**Key Responsibilities**

• Resolve 70 tickets a week through phone call, chat, and email

• Work multiple tickets at the same time and provide exceptional customer service

• Manage time effectively and prioritize tasks to meet customer needs

• Collaborate with internal departments to resolve customer issues

• Maintain a 95% CSAT score by providing professional, knowledgeable, and ownership-driven support

**Requirements**

• High emotional intelligence and ability to empathize with customers

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment and adapt to changing priorities

• Proficiency in software and technology

**What We Offer**

• Opportunity to work with a dynamic and growing company

• Collaborative and supportive team environment

• Professional development and growth opportunities

• Competitive compensation and benefits package

**EEO Information**

JobNimbus is an equal opportunity employer and is committed to diversity and inclusion in the workplace.



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