Customer Support Specialist
1 week ago
**Job Summary**
JobNimbus is seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing world-class technical support and training to our users and internal departments.
**Key Responsibilities**
• Resolve 70 tickets a week through phone call, chat, and email
• Work multiple tickets at the same time and provide exceptional customer service
• Manage time effectively and prioritize tasks to meet customer needs
• Collaborate with internal departments to resolve customer issues
• Maintain a 95% CSAT score by providing professional, knowledgeable, and ownership-driven support
**Requirements**
• High emotional intelligence and ability to empathize with customers
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in software and technology
**What We Offer**
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Competitive compensation and benefits package
**EEO Information**
JobNimbus is an equal opportunity employer and is committed to diversity and inclusion in the workplace.
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