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Customer Support Specialist, Insurance

2 months ago

Lehi, Utah, United States Dentsply Sirona Full time
About the Role

We are seeking a highly skilled Insurance Eligibility Specialist to join our team at Dentsply Sirona. As a key member of our customer support team, you will play a critical role in ensuring that our customers receive accurate and timely information about their insurance coverage.

Key Responsibilities
  • Verify customer insurance information to ensure accurate coverage expectations
  • Interact with insurance companies to resolve customer inquiries and concerns
  • Communicate effectively with customers and internal stakeholders to ensure seamless customer experience
  • Manage and maintain accurate records of customer insurance information
  • Meet key performance indicators related to eligibility verification and customer satisfaction
Requirements
  • 1-2 years of experience in medical or dental insurance
  • Knowledge of federal and state regulations
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • Competitive base pay
  • Health, vision, and dental benefits
  • Generous paid time off and holidays
  • Matching 401(k) program
  • Employee stock purchase program
  • Paid parental leave
  • Tuition reimbursement
About Dentsply Sirona

Dentsply Sirona is a leading manufacturer of professional dental products and technologies. We are committed to delivering innovative solutions that improve patient care and outcomes. Our team is passionate about making a difference in the lives of our customers and patients.