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Healthcare Systems Integration Specialist

2 months ago

Boston, Massachusetts, United States Athenahealth Full time

Join our mission to cultivate a vibrant ecosystem that ensures accessible, high-quality, and sustainable healthcare for everyone.

We are seeking a Healthcare Systems Integration Specialist to become a vital member of our Build team within the Integration Services division. This role offers the flexibility of working remotely or from various locations. Are you eager to engage directly in enhancing the healthcare landscape? At the intersection of healthcare systems, we oversee the development, support, and maintenance of numerous integrations for our clients, with a core emphasis on technical scoping, testing, documentation, and support. Now, let’s focus on what you bring to the table.

You are:

  • A critical thinker capable of deciphering complex, high-volume, and occasionally conflicting information to effectively address challenges.
  • Skilled in managing stakeholder expectations by recognizing and balancing diverse needs.
  • An agile learner who embraces experimentation, leveraging both successes and setbacks as learning opportunities.
  • A technical troubleshooter adept at data collection, inquiry, and establishing actionable success metrics to ensure we address the right issues effectively.
  • Proficient in identifying and articulating actionable business opportunities that can enhance value and outcomes.

The Team:

Through our daily collaborations with R&D personnel, product teams, onboarding specialists, client support, and vendors, we create and sustain the interconnected framework that empowers our clients to thrive. Our team prioritizes empathy and a collaborative spirit, coupled with a strong desire for learning and growth as we work cross-functionally with both client-facing and product development teams to implement and support healthcare interoperability. We believe that collective success is paramount and strive to provide our employees with opportunities to achieve their personal and professional goals.

Key Responsibilities:

  • Develop and execute various healthcare integrations necessitating direct communication with clients and vendors, including analysis, research, development, and collaboration on optimal reporting.
  • Partner with internal stakeholders (such as Customer Success Managers, Program Managers, Product, and Development teams) to ensure effective technical implementations.
  • Conduct thorough analysis and testing to uncover defects and critical workflow gaps for new and customized product integrations. Collaborate with internal R&D teams and external vendors to facilitate necessary discussions for product prioritization and resolution.
  • Organize and lead cross-functional events and meetings to gain insights into task execution and explore ways to enhance efficiency and effectiveness within our organization.
  • Contribute to the creation of documentation, standard operating procedures, and training materials that encapsulate our operational standards.
  • Act as a cultural ambassador, connecting diverse teams operating across various regions.

Typical Qualifications:

  • Bachelor's degree or equivalent, preferably in Computer Science, Engineering, Mathematics, or Economics.
  • 2-3 years of experience in project management, particularly in managing technical projects with significant cross-functional dependencies.
  • Advanced SQL skills, including analytic and advanced functions.
  • Ability to read and comprehend code (Perl, Python, or other object-oriented languages).
  • Quick and independent learner of new tools, systems, and processes.
  • Strong organizational skills and meticulous attention to detail, capable of managing numerous detail-oriented tasks while ensuring their accuracy and completion.
  • Familiarity with healthcare workflows or healthcare IT support is advantageous.
  • Experience with Agile and/or Scrum methodologies is a plus.

About athenahealth:

Our Vision: To foster a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Unique Work Environments:
Our offices are thoughtfully selected to reflect our innovative spirit and create a positive and productive atmosphere for our teams. We are committed to modernizing the healthcare experience together.

Company Culture:
We maintain a light-hearted approach while taking our work seriously. athenahealth develops and implements products and services that support US healthcare, enabling us to create healthier futures for everyone. Our talented employees, known as athenistas, drive the innovation and passion needed to achieve our goals. We continue to grow our workforce with individuals who bring diverse backgrounds and perspectives, fostering an inclusive environment where every athenista feels empowered to contribute their best.

Our size allows individual contributions to shine while providing ample opportunities for career growth and stability.

Giving back is central to our culture. Our athenaGives platform aims to support food security, enhance access to high-quality healthcare, and promote STEM education to develop future healthcare providers and technologists.

What We Offer:
In addition to health and financial benefits, athenistas enjoy location-specific perks, including commuter support, employee assistance programs, tuition assistance, and collaborative workspaces. We also sponsor events throughout the year, fostering a culture of learning and engagement.

We promote a healthy work-life balance with flexible arrangements, recognizing that not all work needs to be conducted in an office setting. With effective communication and digital collaboration tools, athenahealth enables employees to find a fulfilling and productive balance tailored to their individual needs.

athenahealth is dedicated to equal employment opportunities, recruiting and hiring applicants without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.