PC Device Triage Engineer

22 hours ago


Spring, Texas, United States Insight Global Full time
Job Description

This role involves conducting thorough triage and failure analysis on PC devices received from the field. The successful candidate will utilize their knowledge of PC/system board architecture and schematics to debug and identify root causes of issues on devices.

The Engineer will be responsible for determining the root cause of failures, debugging the issue to isolate the point of failure, and providing detailed findings to the engineering staff for further action.

Key Responsibilities:
  • Conduct thorough triage and failure analysis on PC devices
  • Utilize knowledge of PC/system board architecture and schematics to debug and identify root causes of issues
  • Determine root cause of failures and provide detailed findings to engineering staff
  • Debug and isolate point of failure
Requirements:
  • 4+ years of experience performing failure/root-cause analysis on PC devices down to the board-level
  • PC teardown ability without compromising failure evidence
  • Ability to read and interpret schematics and board layout
  • Strong experience using tools such as oscilloscopes, multi-meters, logic analyzers, etc.
  • Strong ability to identify shorts and debugging PC component/board-level issues
  • Ability to report detailed findings (good written & verbal communication)
  • Bachelor's degree in Technology or Engineering (preferably Electrical related)
  • Experience with Cadence Allegro board viewer software (schematics)
  • Experience or knowledge with system board design/architecture
  • Previous HP experience or experience working on HP branded devices
What We Offer:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



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