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PC Management Engineer

2 months ago

Spring, Texas, United States HP Development Company, L.P. Full time
Job Title: PC Management Engineer

This is an exciting opportunity to join HP Development Company, L.P. as a PC Management Engineer. As a key member of our team, you will be responsible for the technical development of edge AI computing infrastructure, including management, policies, and systems to operate at enterprise scale.

Key Responsibilities:
  • Diagnose and resolve complex technical problems involving desktop systems, applications, and connectivity.
  • Develop tools and processes that can automate problem management and remediation across thousands of devices.
  • Deploy, configure, maintain, and upgrade device hardware, software, and peripherals, following IT standards and policies.
  • Monitor and optimize desktop performance, security, and availability.
  • Collaborate with other IT teams and vendors to ensure alignment and integration of desktop services.
  • Participate in projects related to desktop services, such as migrations, deployments, upgrades, and audits.
  • Provide training and guidance to end users and junior desktop engineers.
  • Create and update documentation and procedures for desktop services.
Requirements:
  • Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
  • At least 10 years of experience in desktop engineering, preferably in a large and complex IT environment.
  • Advanced knowledge of desktop hardware, software, and network technologies, such as Windows, Office 365, Active Directory, intune, VPN, and antivirus.
  • Knowledge of Gen AI and experience with Microsoft development teams.
  • Strong troubleshooting and problem-solving skills, with attention to detail and accuracy.
  • Excellent communication and customer service skills, with the ability to interact with diverse stakeholders and users.
  • Self-motivated and team-oriented, with the ability to work independently and collaboratively.
  • Certifications in Microsoft, CompTIA, Service Now, Palo Alto Networks, and other relevant technologies.
  • Extensive experience with DEX tools is a must.
  • Prior experience with design thinking, UX methodology, and customer experience tools is highly desirable.

Job Type: Full-time

Travel: 25%

Relocation: No

Equal Opportunity Employer (EEO): HP Development Company, L.P. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation, or any other characteristic protected by applicable national, federal, state, and local law(s).