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CDPAP Program Coordinator

1 month ago

Rochester, New York, United States Venture Forthe Inc. Full time
Job Title: CDPAP Coordinator

Venture Forthe Inc. is seeking a highly skilled and dedicated CDPAP Coordinator to join our team. As a CDPAP Coordinator, you will play a critical role in managing caseloads, ensuring timely and accurate completion of intakes, and providing exceptional customer service to our participants and their families.

Key Responsibilities:
  • Manage a caseload of participants, ensuring timely completion of intakes and submission of completed Consumer packets electronically to Docuware within 24 hours.
  • Complete PA intakes, inform participants of necessary medical requirements, and train Personal Assistants on the EVV during the intake process.
  • Request authorizations from insurance companies and complete 90-day reviews.
  • Serve as the point of contact for participants and their Designated Representatives (DRs), handling any concerns with Payroll and HR.
  • Collaborate with HR to efficiently activate and terminate Personal Assistants for the CDPAP program in all regions.
  • Communicate under/over utilization to participants and DRs, working closely with Billing & Payroll Support to resolve any issues.
  • Provide ongoing education to Personal Assistants on the EVV and ensure accurate contact information for participants, DRs, and their Personal Assistants.
  • Assist in unbilled claims and handle incoming calls for the department, resolving issues and providing exceptional customer service.
  • Conduct in-home client consultations as needed and perform other duties assigned by the CDPAP Director.
Requirements:
  • Bachelor's Degree and 1-2+ years of work experience in healthcare, or Associate's Degree and 2-4+ years of work experience in healthcare, or at least one year of experience in a related role.
  • Excellent customer service and interpersonal skills, with the ability to maintain a professional attitude and appearance.
  • Strong technical skills, including proficiency in Word Processing and Spreadsheets, data manipulation, and systems development.
  • Critical thinking and multidisciplinary understanding of the corporation.
Benefits:

Venture Forthe Inc. offers a comprehensive benefits package, including health insurance with employer contribution, vision insurance, dental insurance, short-term disability supplement, critical illness, FSA/DCA, Health Saving Account, Employer Assistance Program, legal aide, hospital indemnity, Employee Discount Programs, PTO, 401k with match, and more. We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.