Technical Lead for IT Services

2 weeks ago


Rochester, New York, United States University of Rochester Full time
Job Description

We are seeking an experienced Technical Lead for IT Services to join our team at the University of Rochester. As a key member of our IT department, you will be responsible for overseeing the Service Desk and providing technical guidance and leadership to our staff.

The successful candidate will have a strong background in IT and excellent leadership skills. They will be able to communicate effectively with both technical and non-technical staff and provide timely support to resolve issues.

Responsibilities:
  • Provide technical guidance and leadership to Service Desk staff
  • Maintain the highest understanding of university technical environment, services, practices, policies, and complex operating procedures
  • Act as an escalation point for other Service Desk personnel for issues that may require additional troubleshooting or expertise as a Subject Matter Expert
  • Participate in incident response with Service Desk leadership and assist Service Desk staff with inbound phone calls during peak periods or major incidents
Requirements:
  • High School Diploma or equivalent required; Associates Degree in related field preferred
  • 5 years of related experience required; Equivalent combination of education and experience required
  • 1-year experience in a leadership or supervisory capacity preferred
  • Experience working with eRecord preferred
Working Conditions:

This is a full-time position requiring 40 hours of work per week. The schedule is Monday through Friday, 8:00 am to 5:00 pm. Occasional travel between work sites may be required.

Salary and Benefits:

The estimated salary for this position is $63,815 - $95,723 annually, depending on qualifications and experience. The University of Rochester offers a comprehensive benefits package, including medical, dental, vision, and retirement plans.



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