Technical Lead for IT Services
2 weeks ago
We are seeking an experienced Technical Lead for IT Services to join our team at the University of Rochester. As a key member of our IT department, you will be responsible for overseeing the Service Desk and providing technical guidance and leadership to our staff.
The successful candidate will have a strong background in IT and excellent leadership skills. They will be able to communicate effectively with both technical and non-technical staff and provide timely support to resolve issues.
Responsibilities:- Provide technical guidance and leadership to Service Desk staff
- Maintain the highest understanding of university technical environment, services, practices, policies, and complex operating procedures
- Act as an escalation point for other Service Desk personnel for issues that may require additional troubleshooting or expertise as a Subject Matter Expert
- Participate in incident response with Service Desk leadership and assist Service Desk staff with inbound phone calls during peak periods or major incidents
- High School Diploma or equivalent required; Associates Degree in related field preferred
- 5 years of related experience required; Equivalent combination of education and experience required
- 1-year experience in a leadership or supervisory capacity preferred
- Experience working with eRecord preferred
This is a full-time position requiring 40 hours of work per week. The schedule is Monday through Friday, 8:00 am to 5:00 pm. Occasional travel between work sites may be required.
Salary and Benefits:The estimated salary for this position is $63,815 - $95,723 annually, depending on qualifications and experience. The University of Rochester offers a comprehensive benefits package, including medical, dental, vision, and retirement plans.
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