Technical Support Specialist

4 days ago


Rochester, New York, United States Infojini Inc Full time
About the Role

This position is an excellent opportunity for a skilled technical professional to join our team as a Technical Support Specialist in Rochester Hills. The role involves providing timely and effective support to court staff, including judges and judicial staff, in resolving technological issues.

The ideal candidate will have strong problem-solving skills, with the ability to learn and adapt to new technologies quickly. Proficiency in Microsoft Visio, Microsoft Office Suite, SharePoint, Adobe Acrobat, JAVS, BIS, and MiFile is essential.

Key Responsibilities
  • Respond to and resolve technical issues for court staff, ensuring minimal downtime and optimal system performance.
  • Liaise with the County IT team to resolve complex technical problems that require higher-level support.
  • Develop expertise in Court-specific line of business technologies, including audio visual/recording equipment, to provide effective support to business users and the public.
Requirements
  • Bachelor's degree in Computer Science or a related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Strong understanding of Microsoft Visio, Microsoft Office Suite, SharePoint, Adobe Acrobat, JAVS, BIS, and MiFile.
  • Excellent problem-solving and communication skills.
Compensation and Benefits

The estimated annual salary for this position is $65,000-$80,000, depending on experience. Our company offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

We are committed to creating a diverse and inclusive work environment, where employees can grow and thrive. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional technical support, we encourage you to apply.



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