Senior Technical Support Lead

1 month ago


Rochester, New York, United States The University of Rochester Full time

Job Description

The University of Rochester seeks a Senior Technical Support Lead to provide guidance, training, and mentoring to the Service Desk team. The successful candidate will work closely with Service Desk leadership to monitor and evaluate team performance, ensuring exceptional support for the university community.

About the Role

  • Lead a team of technical support specialists providing top-notch service to end-users.
  • Collaborate with Service Desk leadership to develop and implement effective support strategies.
  • Mentor and train staff to enhance their technical skills and knowledge.
  • Monitor and evaluate team performance to ensure high-quality support.

Requirements

  • Strong technical background in IT, preferably with experience in help desk management.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and decision-making skills.

Benefits

  • A competitive salary ranging from $80,000 to $110,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous retirement plan, including matching contributions.
  • Ongoing training and professional development opportunities.

Evaluation

The evaluation process will be based on the candidate's ability to lead a team, communicate effectively, and demonstrate strong technical expertise. Shortlisted candidates will be invited for an interview, where they will be assessed on their fit for the role and the company culture.



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