Assistant General Manager

2 weeks ago


Hilton Head, South Carolina, United States SkyBridge Luxury & Associates Full time
Job Title: Assistant General Manager

SkyBridge Luxury & Associates is seeking an experienced Assistant General Manager for an upscale casual restaurant at a luxury resort in South Carolina. This high-volume restaurant is known for its exceptional service and sophisticated dining atmosphere, providing guests with a refined yet approachable culinary experience.

Key Responsibilities:
  • Assist the General Manager in all aspects of restaurant operations, including opening and closing procedures, scheduling, and staff management.
  • Ensure the highest level of guest satisfaction by maintaining exceptional service standards and addressing guest concerns promptly and professionally.
  • Oversee front-of-house operations, including managing dining room flow, reservations, and coordination with kitchen staff to ensure timely service.
  • Supervise, train, and mentor front-of-house staff, ensuring a well-trained team that delivers exceptional guest experiences.
  • Monitor restaurant performance by analyzing financial statements, managing costs, and maximizing revenue.
  • Lead staff recruitment, training, and performance evaluations, ensuring a strong team that upholds the resort's luxury standards.
  • Maintain strong working relationships with back-of-house teams, ensuring smooth coordination between kitchen and front-of-house operations.
  • Enforce health and safety standards to ensure a safe and sanitary dining environment.
  • Assist in creating and executing marketing initiatives to increase restaurant visibility and drive foot traffic.
  • Handle guest complaints and feedback, taking corrective action as necessary to improve service and overall guest experience.
Requirements:
  • Minimum of 5 years of experience in a high-volume, upscale casual restaurant or luxury resort setting.
  • Proven experience in managing front-of-house operations, including staffing, training, and guest services.
  • Strong financial acumen with experience in budgeting, cost control, and revenue management.
  • Excellent leadership skills with a track record of building and managing successful teams.
  • Outstanding communication and interpersonal skills, with the ability to manage guest relations and staff issues.
  • Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude and professionalism.
  • Familiarity with restaurant management software and POS systems.
Preferred Qualifications:
  • Experience in a luxury resort or hotel setting is highly desirable.
  • Bachelors degree in hospitality management or a related field is preferred.


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