Human Resources Service Center Associate

2 weeks ago


Champaign, Illinois, United States Spherion Full time
Job Overview

We are excited to present a full-time contract position that allows you to leverage your exceptional customer service abilities within a reputable healthcare organization.

Position Summary

The HR Service Center Associate serves as the primary contact for inquiries and requests from current and former employees, as well as management. This role requires a strong application of HR policies and processes, drawing upon a comprehensive understanding of human resources principles, sound judgment, and proactive initiative.

Key Responsibilities
  • Act as the initial point of contact for HR-related questions, providing clear and accurate information about HR programs and services.
  • Address routine inquiries regarding HR policies and processes within the scope of services offered.
  • Utilize established inquiry handling protocols supported by technology, including knowledgebase articles and FAQs.
  • Assist with entry-level inquiries, escalating issues to the appropriate tier when necessary, while ensuring timely follow-up to meet customer needs.
  • Manage ticket resolution in accordance with established service level agreements (SLAs).
  • Strive to meet service center metrics and objectives.
  • Foster a positive customer experience while resolving HR inquiries and requests.
  • Collaborate with various HR Centers of Excellence to address customer issues, enhance procedures, and maintain comprehensive documentation.
  • Capture detailed summaries of inquiries and resolutions using case management and knowledge management systems.
  • Identify root causes of issues and propose solutions to minimize customer case volumes.
  • Regularly review and update knowledge base resources to ensure accuracy.
  • Adhere to established processes and procedures while handling sensitive HR data.
  • Contribute to a positive workplace environment.
Qualifications

Experience: 1-4 years in a customer service or HR environment, preferably in a healthcare setting.

Education: Associate's Degree or equivalent experience in customer service or call center operations.

Skills: Proficient in Microsoft Excel and Word; ability to analyze complex situations and recommend effective solutions; strong written and verbal communication skills; capability to work independently and collaboratively in a team-oriented environment.

For more information about this opportunity, please visit our website.



  • Champaign, Illinois, United States Hyundai Transys Georgia Seating System, LLC Full time

    Job DescriptionJob Title: Human Resources Assistant ManagerReports to: Human Resources and Administration ManagerDepartment: Human ResourcesFLSA: ExemptJob Summary:The Human Resources Assistant Manager is a key member of the HR team, responsible for the administration of employee benefits plans, 401(k) retirement plan, Leaves of Absence including FMLA, and...


  • Champaign, Illinois, United States Carle Health - Carle Clinic General Surgery Full time

    Job SummaryThis position serves as the primary point of contact within the HR department for issues and requests from current employees, former employees, and leaders; utilizing exceptional customer service skills to provide sound application of HR policies and processes, applying a broad base of human resources knowledge, judgment, and initiative;...


  • Champaign, Illinois, United States Carle Health - Carle Clinic General Surgery Full time

    Job Summary:This position serves as the primary point of contact within the Human Resources department for inquiries and requests from current employees, former employees, and leaders. Utilizing exceptional customer service skills, the successful candidate will provide sound application of HR policies and processes, applying a broad base of human resources...


  • Champaign, Illinois, United States V R Della IT Services Private Limited Full time

    Position Overview:The HR Service Center Representative plays a crucial role in providing exceptional support within the human resources domain. This position requires a blend of analytical skills and customer service expertise to address employee inquiries and facilitate HR processes effectively.Key Responsibilities:Analyze complex employee situations and...


  • Champaign, Illinois, United States The Center for Youth and Family Solutions Full time

    About the PositionWe are seeking a highly skilled and compassionate Family Finding and Resource Specialist to join our team at The Center for Youth and Family Solutions. As a key member of our child welfare team, you will play a vital role in facilitating the expansion of resources needed to better serve children and their families involved in foster...


  • Champaign, Illinois, United States The Center for Youth and Family Solutions Full time

    About the PositionWe are seeking a highly skilled and compassionate Family Finding and Resource Specialist to join our team at The Center for Youth and Family Solutions. As a key member of our child welfare team, you will play a vital role in facilitating the expansion of resources needed to better serve children and their families involved in foster...


  • Champaign, Illinois, United States Della Infotech Inc. Full time

    Job OverviewPosition Summary:This role serves as the initial point of contact within the Human Resources department for inquiries and requests from current and former employees, as well as management. Utilizing exceptional customer service skills, the representative will apply HR policies and procedures effectively, leveraging a comprehensive understanding...


  • Champaign, Illinois, United States V R Della IT Services Private Limited Full time

    Position Overview:We are seeking a dedicated and skilled HR Service Center Representative to join our dynamic team at V R Della IT Services Private Limited. This role is pivotal in delivering exceptional support to our employees and ensuring smooth HR operations.Key Responsibilities:Analyze complex scenarios independently and provide insightful...


  • Champaign, Illinois, United States Oak View Group Full time

    Company Overview:Oak View Group is a premier entity in venue development, management, and exceptional hospitality services within the live event sector. We provide a comprehensive suite of solutions for a selection of top-tier venues and a distinguished clientele that includes some of the most prominent arenas, convention centers, music festivals, performing...

  • Soil Conservationist

    2 months ago


    Champaign, Illinois, United States Natural Resources Conservation Service Full time

    Provides technical leadership to carry out various types of complex natural resource conservation programs, ensuring conservation goals are effectively and efficiently achieved for the Conservation Reserve Program. Provides direction to landowners and operators, individually and in groups, to develop a wide variety of conservation plans according to...


  • Champaign, Illinois, United States Gordon Food Service Full time

    We are seeking a skilled and dedicated individual to join our team at Gordon Food Service as a Full Time Food Production Associate. As a key member of our production team, you will be responsible for ensuring the efficient and safe production of high-quality food products.Key Responsibilities:Assist in the preparation and production of food products,...


  • Champaign, Illinois, United States Gordon Food Service Full time

    We are seeking a highly motivated and detail-oriented Production Associate to join our team at Gordon Food Service. As a key member of our production team, you will be responsible for ensuring the efficient and safe production of our food products.Key Responsibilities:Assist in the preparation and packaging of food productsOperate and maintain production...


  • Champaign, Illinois, United States The Center for Youth and Family Solutions Full time

    Job OverviewDiscover your potential in a rewarding leadership role.Benefits of Working at The Center for Youth and Family Solutions:37.5 hour work weekPaid Time Off:12 Paid Holidays15 Paid Vacation Days (increases every 2 years)8 Paid Sick Days5 Paid Personal/Wellness Days3 weeks of Paid Parental LeaveChoice of 4 medical plans including PPO and high...


  • Champaign, Illinois, United States The Center for Youth and Family Solutions Full time

    Job OverviewDiscover your potential in a rewarding role.Benefits of Working at The Center for Youth and Family Solutions:37.5 hour work weekPaid Time Off:12 Paid Holidays15 Paid Vacation Days (increases every 2 years)8 Paid Sick Days5 Paid Personal/Wellness Days3 weeks of Paid Parental LeaveChoice of 4 medical plans including PPO and high deductible plans...


  • Champaign, Illinois, United States Sam's Club Full time

    Job SummaryWe are seeking a highly skilled and motivated Automobile Sales and Service Associate to join our team at Sam's Club. As a key member of our Tire and Battery Center, you will be responsible for providing exceptional customer service and ensuring the efficient operation of our sales and service areas.Key ResponsibilitiesCustomer Service: Provide...


  • Champaign, Illinois, United States The Center for Youth and Family Solutions Full time

    Position OverviewEmpower families and children through effective case management.Benefits of Working with The Center for Youth and Family Solutions:Full-time schedule of 37.5 hours per weekGenerous Paid Time Off:12 Paid Holidays15 Paid Vacation Days (increases every 2 years)8 Paid Sick Days5 Paid Personal/Wellness Days3 weeks of Paid Parental...


  • Champaign, Illinois, United States Noodles & Company - IWI Ventures Full time

    Job OverviewNoodles & Company is not just a quick-service eatery; we are a fast-casual dining establishment that prioritizes fresh, wholesome ingredients. We are seeking Culinary Service Associates to enhance our front-of-house operations as cashiers, servers, or curbside specialists. Additionally, we are looking for back-of-house kitchen personnel. Our...


  • Champaign, Illinois, United States Christie Clinic Full time

    Healthcare Customer Service Associate - Vein & VascularJob Category: Administrative Support Requisition Number: PATIE02270Position OverviewThe Christie Clinic department of Vein and Vascular is seeking a full-time Healthcare Customer Service Associate to join our team. This role operates Monday to Friday, from 8:00 AM to 5:00 PM. The ideal candidate will be...


  • Champaign, Illinois, United States The Center for Youth and Family Solutions Full time

    Position OverviewJoin our dedicated team in making a difference.Benefits of Working with The Center for Youth and Family Solutions:Full-time schedule of 37.5 hours per weekGenerous Paid Time Off:12 Paid Holidays15 Paid Vacation Days (increases with tenure)8 Paid Sick Days5 Paid Personal/Wellness Days3 weeks of Paid Parental LeaveComprehensive medical...


  • Champaign, Illinois, United States State of Illinois Full time

    Agency: Department of Human ServicesSalary: Anticipated Salary $3,852-$5,046/month ($46,224-$60,552/year)Job Type: SalariedCounty: ChampaignNumber of Vacancies: 1Plan/BU: RC014This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.Application Process: All...