Human Resources Service Center Associate
2 weeks ago
We are excited to present a full-time contract position that allows you to leverage your exceptional customer service abilities within a reputable healthcare organization.
Position SummaryThe HR Service Center Associate serves as the primary contact for inquiries and requests from current and former employees, as well as management. This role requires a strong application of HR policies and processes, drawing upon a comprehensive understanding of human resources principles, sound judgment, and proactive initiative.
Key Responsibilities- Act as the initial point of contact for HR-related questions, providing clear and accurate information about HR programs and services.
- Address routine inquiries regarding HR policies and processes within the scope of services offered.
- Utilize established inquiry handling protocols supported by technology, including knowledgebase articles and FAQs.
- Assist with entry-level inquiries, escalating issues to the appropriate tier when necessary, while ensuring timely follow-up to meet customer needs.
- Manage ticket resolution in accordance with established service level agreements (SLAs).
- Strive to meet service center metrics and objectives.
- Foster a positive customer experience while resolving HR inquiries and requests.
- Collaborate with various HR Centers of Excellence to address customer issues, enhance procedures, and maintain comprehensive documentation.
- Capture detailed summaries of inquiries and resolutions using case management and knowledge management systems.
- Identify root causes of issues and propose solutions to minimize customer case volumes.
- Regularly review and update knowledge base resources to ensure accuracy.
- Adhere to established processes and procedures while handling sensitive HR data.
- Contribute to a positive workplace environment.
Experience: 1-4 years in a customer service or HR environment, preferably in a healthcare setting.
Education: Associate's Degree or equivalent experience in customer service or call center operations.
Skills: Proficient in Microsoft Excel and Word; ability to analyze complex situations and recommend effective solutions; strong written and verbal communication skills; capability to work independently and collaboratively in a team-oriented environment.
For more information about this opportunity, please visit our website.
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