Operations Manager, Customer Service III

2 weeks ago

Fort Lauderdale, Florida, United States Chewy Full time
Job Title: Senior Operations Manager, Licensed Insurance

Chewy is seeking a highly motivated and experienced Senior Operations Manager, Licensed Insurance to lead the daily operations of a licensed agent contact program. The ideal candidate will have strong operations management experience, coupled with program management expertise, to support multi-year critical initiatives in a fast-paced, customer-centric environment.

Key Responsibilities:
  • Lead the day-to-day operations of a licensed agent contact program, ensuring consistent delivery of high-quality customer interactions that meet compliance and regulatory standards.
  • Develop and implement operational strategies aligned with the company's business goals in the specialty licensed space.
  • Collaborate with cross-functional teams to drive business initiatives and ensure seamless execution.
  • Ensure all operations are conducted in compliance with relevant licensing requirements and industry regulations.
Requirements:
  • Bachelor's degree in Business, Operations Management, or related field (MBA preferred).
  • 7+ years of experience in operations management in a multi-channel environment, preferably in a regulated or licensed environment.
  • Must hold or be willing to obtain an active property and casualty insurance license, including passing exams, fingerprinting, and background checks, per state regulations.
  • Consistent track record in developing teams, driving performance, and leading large-scale programs or critical initiatives.
  • Strong understanding of licensing regulations and compliance in a contact center or customer service setting.
  • Outstanding program and project management skills, with the ability to lead cross-functional initiatives.
  • Strong analytical and problem-solving skills, with the ability to use data to drive decision-making and operational improvements.
  • Excellent communication and interpersonal skills to handle relationships with stakeholders at all levels.
Benefits:
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Chance to develop and lead a high-performing team.
  • Professional growth and development opportunities.

Chewy is an equal opportunity employer and welcomes applications from diverse candidates. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please contact CAAR@chewy.com.

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