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Customer Service Representative

2 months ago

Tempe, Arizona, United States AEG Worldwide Full time

About the Role

AEG Worldwide is seeking a highly skilled and motivated Customer Service Representative to join our team in a dynamic and fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers, responding to their inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities

  • Manage large volumes of customer inquiries and issues via phone, email, and other communication channels.
  • Provide accurate and timely responses to customer inquiries, resolving issues and escalating complex problems to senior team members as needed.
  • Develop and maintain a thorough understanding of our products and services, as well as industry trends and best practices.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.

Requirements

  • 2+ years of experience in a customer-facing role, preferably in a contact center or customer service environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program, including onboarding, coaching, and ongoing development opportunities.
  • A collaborative and inclusive team culture, with a focus on diversity, equity, and inclusion.

About AEG Worldwide

AEG Worldwide is a leading sports and entertainment company, with a portfolio of iconic venues, marquee music brands, and premier ticketing platforms. We are committed to innovation, artistry, and community, and strive to create memorable experiences that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.