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Territorial Mobile Service Supervisor

2 months ago

Cincinnati, Ohio, United States Rush Enterprises Full time


El Supervisor de Servicio Móvil Territorial se encarga de garantizar que los técnicos móviles calificados realicen reparaciones de manera correcta y eficiente, y que los departamentos de servicio asignados mantengan un nivel de satisfacción del cliente consistentemente alto.

Rush Enterprises abre las puertas a un mundo de oportunidades. Somos la red más grande de concesionarios de vehículos comerciales en los EE. UU., representando a fabricantes de camiones y autobuses. Nuestras franquicias incluyen Peterbilt, International, Hino, Isuzu, Ford, IC Bus y Blue Bird. Ofrecemos una carrera gratificante como líder en la industria del transporte. Crezca con nosotros mientras continuamos expandiendo nuestra red de ubicaciones y servicios.

Responsabilidades:
Reclutar, contratar y motivar a técnicos de servicio móvil calificados. Asistir en el desarrollo y la mentoría de técnicos con el apoyo del liderazgo regional.
Realizar todas las funciones necesarias de diagnóstico y documentación en el sistema informático de la empresa.
Recibir a los clientes y comunicar de manera clara y profesional cualquier cambio en las reparaciones que afecte los costos y/o las expectativas de entrega.

Programar a los técnicos móviles para el trabajo de reparación diario que coincida con su nivel de habilidad para garantizar calidad, así como programar tiempo libre.

Proporcionar soporte técnico a los técnicos cuando sea necesario.
Asegurarse de que las reparaciones se facturen correctamente, es decir, reparaciones de garantía y/o políticas.
Verificar el progreso (W-I-P) de cada orden de reparación a lo largo del día.
Mantener reparaciones de servicio de alta calidad y minimizar las devoluciones. Realizar controles periódicos de trabajos completados para verificar exhaustividad y calidad. Realizar verificaciones de calidad en trabajos completados, o verificar con el técnico o la documentación que el técnico entrega.
Comprender y asegurar el cumplimiento de los procedimientos de garantía y políticas del fabricante.
Asegurarse de que todos los empleados del departamento reciban la capacitación adecuada del fabricante.
Establecer y mantener un programa de seguimiento al cliente para confirmar la satisfacción del cliente con su experiencia de servicio.

Beneficios:


Ofrecemos una compensación y beneficios excepcionales, 401K y compra de acciones, incentivos por rendimiento, capacitación y oportunidades de avance, todo en una cultura que aprecia y recompensa la excelencia, una actitud positiva y la integridad.


Calificaciones y Atributos Básicos:
Diploma de secundaria o título de educación general (GED).
Dos años o más de experiencia relacionada y/o capacitación; o combinación equivalente de educación y experiencia.

Debe poseer una licencia de conducir comercial válida y actual con un historial de conducción que cumpla con las pautas de asegurabilidad establecidas por la compañía de seguros de la empresa.

Capacitación adecuada del fabricante.
Empleador de Igualdad de Oportunidades para Minorías/Mujeres/Veteranos Protegidos/Discapacitados

Este anuncio de trabajo no indica ni implica que estas son las únicas funciones que debe realizar este empleado.

Se requerirá que el empleado siga cualquier otra instrucción y realice cualquier otra tarea solicitada por su líder.


Rango de Salario Mínimo:
USD $100,000.00/Año.

Rango de Salario Máximo:
USD $135,000.00/Año.

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