Client Services Coordinator

3 days ago


Nashville, Tennessee, United States American Songwriter Full time
About the Role

We are seeking a highly organized and detail-oriented Client Services Assistant to join our team at American Songwriter. As a key member of our Brand Partnerships and Account Management team, you will play a critical role in maintaining strong client relationships and managing the post-sale fulfillment process.

Key Responsibilities
  • Support the Brand Partnerships & Account Management Team in delivering exceptional client experiences
  • Lead the post-sale process from start to finish, ensuring timely and effective campaign execution
  • Organize and manage inbound deal requests/RFPs, logging them in internal systems (e.g. Asana, Hubspot)
  • Keep internal account leads up to date on active campaigns, ensuring seamless communication and collaboration
  • Develop strong and trusting relationships with clients, fostering a culture of mutual respect and understanding
  • Collect and organize periodic campaign reporting, providing actionable insights for campaign optimization
  • Communicate effectively with a multitude of internal teams for campaign execution, ensuring a cohesive and efficient workflow
  • Become well-versed in digital media strategies, developing a confident understanding of the space and its nuances
  • Assist in occasional event set-up and planning, showcasing your versatility and adaptability
Qualifications
  • Bachelor's degree in Business, Marketing, Communications, Music Business, or a related field
  • 2+ years of experience in marketing, business development, public relations, partnerships, sponsorships, or related fields
  • Experience with a digital media agency is a significant advantage
  • Expert levels of organization, written and verbal communication, and attention to detail
  • Familiarity with Google Suite, Canva, Asana, Hubspot, Excel
  • Ability to multitask and manage time effectively in a fast-paced environment
  • A willingness to learn, grow, and develop new skills quickly
  • Must be a confident self-starter with an I-can-do-anything mindset
  • Passion for music, culture, culinary arts, and/or outdoor lifestyle is a significant plus
  • Located in the greater Nashville area, with a minimum of 3-4 days in-office work


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