Field Service Engineer

3 weeks ago


Reston, Virginia, United States EOS Full time

Job Summary

We are seeking a skilled Field Service Engineer to join our team at EOS, a world leader in industrial 3D printing. The successful candidate will be responsible for installing and maintaining our equipment at customer facilities, providing technical support and troubleshooting services, and ensuring that our products meet the highest standards of quality and performance.

Key Responsibilities

  • Installation of equipment at customer facilities to ensure full functionality according to EOS specifications
  • Provide on-site technical assistance to help troubleshoot and repair equipment
  • Provide Technical Support remotely for EOS customer install base
  • Perform Preventive Maintenance procedures within the scheduled time
  • Complete and submit all service documentation accurately and completely following EOS procedures and guidelines
  • Cooperate in projects such as training, documentation, and exhibition installations
  • Work closely with 2nd Level Support to ensure local install base is maintained to company standards
  • Communicate and maintain service records and field service reports
  • Manage EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets
  • Some travel to support training and field service/technical support work

Requirements

  • Certified technician or skilled worker in electrical engineering technology
  • Two-to three-years of experience in servicing industrial equipment
  • Capable of data preparation for additive manufacturing using MAGICS and/or SolidWorks preferred
  • Demonstrated product knowledge on industrial lasers and axis motion systems is a plus
  • Bilingual- English and German is a plus
  • Skilled in using written, oral, schematic and diagram engineering instructions
  • Service standards: Account ownership and customer satisfaction
  • Computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office)
  • Ability to work independently and cope with pressure
  • Team oriented; flexibility and adaptability
  • Cost-consciousness
  • Professional appearance, great communication skills and professional conduct a must
  • Willingness to travel extensively
  • International travel required on an annual basis
  • Valid driver's license and passport, and ability to rent a car

About EOS

EOS is a world leader in industrial 3D printing, with over 1000 employees from 60 nationalities. We believe in creating a better world for everyone through our technology and are committed to accelerating the world's transition to Responsible Manufacturing. We welcome individuals from all backgrounds and are an equal opportunities employer.



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