Field Engineer
3 days ago
Job Title: Field Applications Engineer
Location: This role involves frequent travel to client sites across the USA, with occasional overnight stays and unsociable hours.
Company: IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company.
We are seeking an experienced Field Applications Engineer to join our team. As a Field Engineer, you will supervise and support the installation activities across client locations in the USA. This is a hands-on position where you will travel to client sites to deploy solutions, ensuring they are working effectively, providing client support, and technical troubleshooting.
Key Responsibilities:
- Supervise and support install activity
- Complete site visits to evaluate project requirements
- Work closely with clients' technical teams and partners to ensure timely delivery of solutions
- Act as single point of contact for communications between the customer and the project team during the install activity
- Provide on-the-job installation training to install partners
- Assist in technical troubleshooting of devices while on-site
Requirements:
Bachelor's degree in a relevant discipline (e.g., mechanical engineering)
Previous experience in a field-based role
Strong technical proficiency, especially relating to mobile applications, web applications, and connectivity
Ability to understand, troubleshoot, test, repair, and service technical IoT equipment
Networking knowledge and understanding (CCNA or CCIE preferred)
Experience in writing up documentation or process improvements
Excellent organizational, tracking skills, and attention to detail
Able to resolve problems quickly and calmly to achieve client goals
Ability to work flexible shifts and adapt to changing work schedules
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