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Field Service Engineer

1 month ago

Reston, Virginia, United States TRC Talent Solutions Full time
Job Title: Field Service Engineer

TRC Talent Solutions is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing on-site installation, validation, and commissioning of machinery/mold, as well as diagnosing and repairing existing machinery/mold in the field.

Key Responsibilities:
  • Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations.
  • Provide on-site installation, validation, and commissioning of machinery/mold, and diagnose and repair existing machinery/mold in the field.
  • Develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customers.
  • Utilize all available resources to ensure effective customer service, including reference materials, manuals, drawings, procedures, and support from other service team members.
  • Troubleshoot and provide telephone support to customers as deemed necessary.
  • Provide instructions to plant maintenance and management staff in the safe operation and maintenance of equipment.
  • Assist in activities such as molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
  • Establish relationships with various departments to obtain answers and provide solutions to problems encountered in the field.
  • Provide regular, complete, clear, and organized service and expenses reports, and maintain record keeping systems.
Qualifications:
  • Bachelor's Degree in Mechatronics, Electrical, or Mechanical Engineering.
  • At least 2-3 years of preferred experience as a Field Service Technician.
  • Must have experience with Bekum, Aoki, or Husky machinery.
  • Must be willing to travel 3 weeks out of month.
  • Must possess and maintain a valid unrestricted Driver's License.
  • Must possess excellent customer service and problem-solving skills.