Field Service Engineer
3 days ago
Komax Corporation is a leading innovator in the field of automated wire processing. We are seeking a highly skilled Field Service Engineer to join our team.
Job SummaryThe Field Service Engineer will be responsible for providing technical support and maintenance services to our customers. This includes setup, installation, repair, and preventive maintenance of Komax machines at customer sites or in-house.
Key Responsibilities- Provide accurate and timely phone support to customers.
- Setup, install, repair, and perform preventive maintenance on Komax machines.
- Complete and provide all necessary documentation to customers, sales, and service supervisors.
- Maintain customer and unit history on the CRM database.
- Input interactions with customers, sales, and other departments into the CRM database.
- Maintain a neat and organized environment at the workplace and customer sites.
- Communicate and coordinate with other departments or personnel when necessary.
- Perform other duties as assigned.
- Meet Komax objectives and adhere to company policies and procedures.
- Bachelor's degree in electronics or related field.
- Minimum 3 years' experience in customer service and technical support.
- Skills in training, installing, and repairing industrial micro-processor-controlled equipment.
- Bilingual (Spanish) preferred.
- MS-Office and general computer knowledge.
- Ability to read and comprehend electrical schematics and drawings.
- Good oral and written communication skills.
- Strong mechanical aptitude and attention to detail.
- Valid driver's license and good driving record.
- Ability to lift up to 50 pounds and frequent travel.
Komax Corporation offers a comprehensive benefits package, including:
- Blue Cross Blue Shield PPO medical, dental, and vision.
- 401k plan with 4% company match.
- Annual performance-based bonuses and merit increases.
- Competitive base salary and bonus opportunity.
- 11 paid holidays and 3-5 weeks' paid time off.
Travel points for airlines, hotels, and expenses are retained by the employee for personal use. Come join a great family-oriented company and see the world.
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