Field Service Engineer
2 weeks ago
Unlock Your Potential with CATL
Contemporary Amperex Technology Co., Limited invites you to join our team as a Field Service Engineer, where you will play a crucial role in ensuring the smooth operation of our EV battery and energy storage solutions.
About the Role:
We are seeking a highly skilled and experienced Field Service Engineer to join our team in California and Texas. As a Field Service Engineer, you will be responsible for:
1. Assigning system tasks to overseas service stations and monitoring their progress to ensure timely completion of after-sales product debugging, maintenance, and other tasks.
2. Providing technical guidance to service stations to improve their technical capabilities and ensure compliance with industry standards.
3. Coordinating human, technical, and other resources to implement batch rectification tasks issued by the company.
4. Supervising and guiding the service station's reporting work to ensure timeliness and accuracy.
5. Collecting and arranging customer files on the product market side.
6. Handling emergency events on the product market side and collecting competitive product information.
Requirements:
To be successful in this role, you will need:
1. A full-time undergraduate degree or above in a relevant field, such as chemical, environmental, or energy-related engineering.
2. Familiarity with North American new energy vehicle industry after-sales service standards, North American energy storage industry safety operation specifications, and North American energy storage industry recycling-related standards and regulations.
3. Fluent English communication ability, customer business negotiation ability, contract writing ability, and market research ability.
4. Work experience in a company related to the energy or automotive industry, with experience in customer service.
5. English is a must, Chinese Language a bonus.
6. Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
As a Field Service Engineer with CATL, you will have the opportunity to work with a global leader in the EV battery and energy storage industry. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Location:
California and Texas
Work Arrangement:
Office/hybrid in LA area, remote in Texas
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