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Client Service Representative

2 months ago

Stamford, Connecticut, United States VCA Animal Hospitals Full time
About the Role

We are seeking a highly skilled and compassionate Client Service Representative to join our team at VCA Animal Hospitals. As the face of our organization, you will play a critical role in delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Customer Service Functions:
    • Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
    • Schedule and confirm appointments.
    • Place outbound calls for follow-ups and reach out to prospective clients.
    • Present and explain fees, including processing payments.
    • Recommend, select, and obtain products and services, including prescriptions.
    • Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
    • Manage medical records, charts, reports, and correspondence.
    • Ensure the hospital is neat and clean at all times.
  • Benefits:
    • Competitive compensation and comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days.
    • 401(k) and generous employee pet discounts.
What We Offer

We are proud to offer a supportive and inclusive work environment, opportunities for professional growth and development, and a comprehensive benefits package. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

The information in this position description indicates the general nature and level of work to be performed. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.