Patient Service Representative

3 weeks ago


Bend, Oregon, United States St. Charles Health System Full time

Job Title: Patient Service Representative

Job Summary:

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at St. Charles Health System. As a Patient Service Representative, you will be the first point of contact for patients and families, providing exceptional customer service and ensuring a positive experience.

Key Responsibilities:

  • Accurately record patient demographics, insurance, and billing information
  • Process payments, complete daily deposits, and batch reports
  • Process telephone calls accurately in accordance with established protocols
  • Assist with processing authorizations and referrals as necessary
  • Perform real-time eligibility for insurance benefits
  • Maintain department-specific files, programs, and recall systems
  • Accurately schedule patient appointments and reconcile daily schedules with appointment reports
  • Support the basic functions of medical records, including locating and distributing patient documents and information

Requirements:

  • High school diploma or GED
  • One year of clerical support in a healthcare setting or related experience
  • Basic medical terminology

Working Conditions:

This position requires the ability to work in a fast-paced environment, multitask, and maintain confidentiality. The ideal candidate will have excellent communication and interpersonal skills, with the ability to interact with a diverse population.

St. Charles Health System:

We are a comprehensive healthcare system dedicated to providing high-quality, patient-centered care. Our team is committed to creating a positive and supportive work environment that fosters growth and development.



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