Patient Service Representative
3 weeks ago
Job Title: Patient Service Representative
Job Summary:
We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at St. Charles Health System. As a Patient Service Representative, you will be the first point of contact for patients and families, providing exceptional customer service and ensuring a positive experience.
Key Responsibilities:
- Accurately record patient demographics, insurance, and billing information
- Process payments, complete daily deposits, and batch reports
- Process telephone calls accurately in accordance with established protocols
- Assist with processing authorizations and referrals as necessary
- Perform real-time eligibility for insurance benefits
- Maintain department-specific files, programs, and recall systems
- Accurately schedule patient appointments and reconcile daily schedules with appointment reports
- Support the basic functions of medical records, including locating and distributing patient documents and information
Requirements:
- High school diploma or GED
- One year of clerical support in a healthcare setting or related experience
- Basic medical terminology
Working Conditions:
This position requires the ability to work in a fast-paced environment, multitask, and maintain confidentiality. The ideal candidate will have excellent communication and interpersonal skills, with the ability to interact with a diverse population.
St. Charles Health System:
We are a comprehensive healthcare system dedicated to providing high-quality, patient-centered care. Our team is committed to creating a positive and supportive work environment that fosters growth and development.
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