Centralized Service Representative

4 weeks ago


Bend, Oregon, United States St. Charles Health System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Centralized Service Representative to join our team at St. Charles Health System. As a key member of our Ambulatory Call Center, you will be responsible for providing exceptional customer service and scheduling support to patients and healthcare providers.

Key Responsibilities
  • Provide accurate and timely scheduling support for patients and healthcare providers
  • Utilize electronic scheduling systems to schedule appointments and procedures
  • Review referral information to ensure accuracy and completeness
  • Communicate effectively with patients, providers, and other stakeholders to resolve scheduling issues
  • Work collaboratively with the care team to ensure seamless patient care
Requirements
  • High school diploma or equivalent required
  • Minimum one year of paid customer service work experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Intermediate to advanced math skills and ability to perform basic calculations
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a meaningful difference in the lives of our patients and community


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