Customer Service Representative

4 weeks ago


Bend, Oregon, United States Skyservice Business Aviation Full time
Job Title: Customer Service Representative

Skyservice Business Aviation is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Bend, OR. As a key member of our operations team, you will be responsible for providing exceptional service to our customers, ensuring seamless and efficient arrivals and departures, and coordinating various aspects of our business.

Key Responsibilities:
  • Provide top-notch service to customers, ensuring their needs are met and exceeded.
  • Coordinate fueling, catering, car rental, and hotel booking services.
  • Monitor and update the Aircraft Entry Log, ensuring accurate and timely information.
  • Answer phone calls and forward them to the appropriate team member.
  • Fill out digital forms for new clients and promote additional aircraft services and products.
  • Respond to customer inquiries in a timely and courteous manner.
  • Complete daily invoicing and data entry for various vendors and customers.
  • Contact clients about unpaid or overdue accounts and make payment arrangements.
Requirements:
  • High school diploma or equivalent required.
  • Aviation experience preferred but not necessary.
  • Intermediate computer skills and excellent communication skills.
  • Ability to multitask and maintain a professional demeanor at all times.
  • Weekend availability and willingness to work overtime during peak seasons.
Benefits:
  • 401(k) plan with employer match.
  • Health, dental, and vision insurance.
  • Life insurance.
  • Paid time off.

Skyservice Business Aviation is an equal opportunity employer and welcomes applications from all interested parties. If you are a motivated and customer-focused individual looking to join a dynamic team, please submit your application.



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