Patient Service Representative

4 weeks ago


Bend, Oregon, United States St. Charles Health System Full time
Job Summary

The Patient Service Representative position is a vital role within St. Charles Health System, where you will serve as the liaison between patients and our professional staff. Your primary responsibility will be to facilitate clerical and reception responsibilities, ensuring seamless communication and administrative tasks are completed efficiently.

Key Responsibilities
  • Accurately record patient demographics, insurance, and billing information at the time of registration.
  • Courteously request and process payments, complete daily deposits, and batch reports.
  • Process telephone calls accurately in accordance with established protocols.
  • Assist with processing authorizations and referrals as necessary, collaborating with medical staff as required by insurance companies.
  • Perform real-time eligibility for insurance benefits.
  • Maintain department-specific files, programs, and recall systems.
  • Accurately schedule patient appointments and reconcile daily schedules with appointment reports.
  • Support the basic functions of medical records, including locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening, and distributing mail.
Requirements
  • High school diploma or GED.
  • Valid Oregon driver's license and ability to meet St. Charles Health System driving requirements.
  • Ability to travel to business functions, trainings, meetings, and all St. Charles Health System worksites.
Preferred Qualifications
  • One year of clerical support in a healthcare setting or related experience.
  • Basic medical terminology.
Work Environment

This role requires the ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a team setting.



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