IT Support Specialist

3 days ago


Rockford, Illinois, United States Wolverine Worldwide Full time
Job Summary

Wolverine Worldwide is seeking a skilled IT Helpdesk Specialist II to provide technical support across multiple platforms globally. The ideal candidate will have a strong understanding of various hardware and software environments, including Windows, MAC, and iOS.

Key Responsibilities
  • Maintain a broad understanding of various types of hardware and software, including Windows, MAC, and iOS environments.
  • Support cross-team functions such as invoicing, purchasing, licensing, etc.
  • Act as a central point of communication between IT and Wolverine brands and departments.
  • Evaluate and recommend modifications to process for improvements; participate effectively in team assignments.
  • Utilize various Endpoint Management tools to support the environment.
Requirements
  • Bachelor's degree or equivalent work experience.
  • 2+ years' experience in an IT support role.
  • Strong analytical, problem-solving, and organizational skills.
  • Ability to operate independently and as part of a team.
  • Ability to establish and maintain effective working relationships.
  • Strong verbal and written communication skills.
Working Conditions

Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.

We are committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer.



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