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Member Service Representative III

2 months ago

Monroe, Michigan, United States Directions Credit Union Full time
{"title": "Member Service Representative III", "description": "Key Responsibilities

As a Member Service Representative III at Directions Credit Union, you will be responsible for handling advanced IRA transactions, including required minimum distributions, excess contributions, and early withdrawals. You will also manage daily branch functions, ensuring smooth operations in the absence of the Branch Manager and Assistant Branch Manager.

Additionally, you will provide guidance and assistance to MSR I, MSR II, ABM, and Branch Manager as needed. You will exceed member expectations through Consultative Sales and Service, serving as a role model for exceptional sales and service techniques.

You will also help members navigate complex problems and inquiries, utilizing your advanced product knowledge and problem-solving abilities.

Requirements

To be successful in this role, you will need to have an advanced understanding of financial products, services, policies, and procedures. You will also need to have strong communication skills and the ability to anticipate and address member needs.

Furthermore, you will need to have exceptional supervisory abilities to lead and support branch staff effectively. You will also need to have experience with opening and closing deposit accounts, handling Consumer and Home Equity loans, and IRA transactions.

A commitment to maintaining confidentiality and security while building member relationships is also essential.

About Directions Credit Union

Directions Credit Union is a supportive and collaborative team environment that values your contributions. We offer opportunities for growth and career development with a reputable credit union.

We also offer a competitive compensation package and benefits. You will have the opportunity to make a positive impact on members' financial lives.

At Directions Credit Union, we are an Equal Opportunity Employer. We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.

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