Customer Service Representative

1 week ago


Monroe, Michigan, United States First Merchants Bank Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at First Merchants Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current and future financial needs of our customers.

Key Responsibilities:

  • Provide excellent customer service by responding to customer requests for banking transactions and answering customer inquiries and problems with solutions that meet the customer's current needs.
  • Contribute to overall banking center operation by balancing cash, daily transactions, vault, and ATM, and ensuring compliance with regulations and reporting.
  • Actively participate in a high-performing sales environment by selling bank products, making customer referrals, and participating in daily/weekly meetings and coaching sessions.

Requirements:

  • High School Diploma or Equivalent.
  • 3 months of sales, cash handling, or related experience.

What We Offer:

  • Base Pay PLUS Bonuses.
  • Medical, Dental, and Vision Insurance.
  • 401k.
  • Health Savings and Flexible Spending Accounts.
  • Vacation/Sick Time.
  • Paid Holidays.
  • Paid Parental Leave.
  • Tuition Reimbursement.
  • Additional Benefits.


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