Senior Member Service Representative

4 weeks ago


Monroe, Michigan, United States Directions Credit Union Full time
Key Responsibilities

As a Senior Member Service Representative, you will be responsible for handling complex IRA transactions, including required minimum distributions, excess contributions, and early withdrawals. You will also manage daily branch functions, ensuring smooth operations in the absence of the Branch Manager and Assistant Branch Manager.

Key Skills
  • Advanced understanding of financial products, services, policies, and procedures.
  • Strong communication skills and the ability to anticipate and address member needs.
  • Exceptional supervisory abilities to lead and support branch staff effectively.
  • Experience with opening and closing deposit accounts, handling Consumer and Home Equity loans, and IRA transactions.
  • A commitment to maintaining confidentiality and security while building member relationships.
Why Directions Credit Union?

Directions Credit Union offers a supportive and collaborative team environment that values your contributions. We provide opportunities for growth and career development with a reputable credit union, as well as a competitive compensation package and benefits. Our goal is to make a positive impact on members' financial lives.

We are an Equal Opportunity Employer and encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.



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